The program management approach is entirely different from the project management approach. While projects focus on specific outputs, programs focus on ensuring that the project outputs produce outcomes that are aligned with the organization’s goals and strategy. Programs identify expected benefits and the program manager monitors the projects and adapts to keep them in alignment.
The program manager is expected to mentor and support the project managers, helping them navigate critical issues and risks that impact the overall program, while not interfering in how they manage the projects. This works as long as there are standard processes defined for how projects are managed within an organization.
Critical to program management is an understanding of key stakeholder expectations and then communicating to them progress based on their individual preferences. Truthful and succinct status reports delivered during the governance meetings is essential to encouraging stakeholder support.
Another important benefit of programs is their focus on benefit sustainment after program delivery. The goal is to make sure that the organization reaps the benefits long term, not just after the benefits are realized.